Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and unopened in its original packaging. General returns will be shipped back at the customer's expense.

To start a return, you can contact us at support@enjoybettercoffee.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Sorry, we do NOT accept returns for products shipped to Canada or products that have already been opened. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the product cost, minus 20% restocking fee, and minus applicable shipping charge, to your original payment method within 10 business days.

Refund = Order Amount - 20% - Shipping Charges

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@enjoybettercoffee.com.